This privacy policy explains how Cycle Shield processes personal data when you use the website, contact the workshop, request bicycle servicing, or interact with our booking and service process.
We use personal data to respond to inquiries, manage bookings, receive bicycles for service, carry out inspections, prepare and confirm quotes, perform repairs and adjustments, record approvals, complete quality checks, issue service summaries, handle payments, maintain business records, support website operation, and meet legal or accounting requirements. We may also use limited contact information to send seasonal maintenance reminders where appropriate.
We may share personal data with operational partners that support website hosting, communication tools, booking handling, payment processing, or similar administrative functions. These parties act on our instructions or under their own legal responsibilities and are expected to use the data only for the relevant service or legal purpose.
We may share personal data with authorities or other parties where disclosure is required by law, necessary to establish or defend legal claims, or needed to comply with lawful requests. We may also disclose information to protect our rights, customers, staff, or property where permitted by law.
We may process contact details, communication content, booking information, bicycle intake details, inspection findings, service notes, quote approvals, payment-related records, and limited technical data from website use. Where a bicycle is brought in for service, we may also record information needed to assess condition, confirm requested work, and document the service summary.
We receive data when you contact us, submit a form, book an appointment, bring in a bicycle, approve work, make payment, or communicate with the workshop. We may also generate internal records from inspection, repair, quality check, and collection activities, and we may receive limited technical data from the website and connected systems.
We may use essential cookies to support security, page delivery, and form operation. Preference cookies may remember basic settings, and analytics cookies may help us understand how the site is used. Cookies may be session-based or persistent depending on their purpose and lifespan.
Where cookies or similar technologies are used, you can manage them through browser settings and, where available, site controls. Essential cookies may be needed for basic operation, while preference or analytics cookies can usually be limited or disabled. Blocking certain cookies may reduce the functionality of forms or other website features.
Depending on your location and the applicable law, you may have rights to know what data we hold, correct inaccurate information, request deletion, object to certain processing, or ask for a copy of your data. Some requests may not be granted if we must keep the information for legal compliance or to document the service provided.
To exercise a privacy right, we may ask for information needed to verify your identity and understand the request. We will assess the request, respond within the applicable legal timeframe, and explain any refusal or limitation where the law allows us to do so.
We retain personal data for the period needed to handle the inquiry, complete the service, document approvals and collection, and meet applicable legal or accounting obligations. When data is no longer needed, we delete it or anonymize it where feasible, subject to any required retention period.
If we make material changes, we will update the policy text and may provide additional notice where appropriate. The version in effect is the one published on the website at the time of review, unless a different effective date is stated.
Where GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for workshop operations, customer communication, recordkeeping, and website administration.
For individuals in the European Economic Area, the General Data Protection Regulation may apply to our processing of personal data.
Where applicable, you may request access, rectification, erasure, restriction, objection, or data portability. You may also withdraw consent where processing relies on consent. We may need to keep certain information where required for legal, accounting, or service documentation purposes.
